Welcome to VIDYX Shipping & Delivery
At VIDYX, we provide instant digital delivery of our IPTV services. This Shipping Policy outlines our delivery methods, timeframes, and customer support regarding service activation and account setup.
đ Important: VIDYX services are digital products delivered instantly via email and account setup. No physical shipping is involved.
âĄInstant Digital Delivery
Immediate Service Activation
- âService activation within 5-15 minutes of successful payment
- âConfirmation email sent immediately with login credentials
- â24/7 automated account setup and credentials delivery
- âNo waiting period or shipping delays
Fast Processing: Our automated system processes orders within minutes, ensuring you can start enjoying VIDYX services almost immediately after purchase.
đ§How You'll Receive Your Service
Primary Delivery: Email
- âĸVIDYX account login credentials
- âĸSetup instructions for all devices
- âĸDownload links for apps (M-IBO, M-TIVI)
- âĸCustomer support contact information
- âĸInstallation guides and troubleshooting
Secondary Access: Dashboard
- âĸAccount login available immediately after payment
- âĸView subscription details and expiry dates
- âĸAccess setup tutorials and device guides
- âĸManage multiple devices and connections
- âĸ24/7 ticket support system
âąī¸Delivery Timeline
Payment Processing
â° 0-2 minutes - Your payment is verified and processed through our secure payment gateway.
Account Activation
â° 2-5 minutes - Automated system creates your VIDYX account and generates login credentials.
Email Delivery
â° 5-15 minutes - Confirmation email with login details and setup instructions is sent to your registered email address.
Ready to Use
â° ~15 minutes total - Start streaming immediately! Access all 23,000+ channels on your preferred device.
đąCompatible Devices
Your VIDYX service works on virtually all devices. Instant access to setup guides for:
đ ī¸Setup & Installation Support
We Provide:
- âStep-by-step installation guides for all devices
- âVideo tutorials for Fire TV Stick setup
- âM-IBO and M-TIVI app installation codes
- âTroubleshooting guides and FAQ
- â24/7 customer support via chat and email
- âRemote assistance for setup issues (upon request)
đ Need Help? Contact our support team through your account dashboard. We typically respond within 30 minutes during business hours and 1-2 hours outside business hours.
đŗAccepted Payment Methods
We accept various payment methods for your convenience:
âŠī¸Refunds & Returns
Since VIDYX provides instant digital services, we have a specific refund policy for your protection:
48-Hour Money-Back Guarantee
If you're not satisfied with VIDYX within the first 48 hours, we offer a full refund, no questions asked.
- âĸRefund initiated within 24 hours of request
- âĸMoney returned to original payment method
- âĸNo questions asked policy
- âĸProcessing time: 3-5 business days
For more details about our refund policy, please visit our Refund Policy page.
đSubscription & Auto-Renewal
Subscription Plans
Choose from flexible subscription periods:
- âĸ1-Month Plan - Full access to all 23,000+ channels
- âĸ3-Month Plan - Better value with discount
- âĸ6-Month Plan - Popular choice with savings
- âĸ12-Month Plan - Best value annual subscription
âšī¸ Renewal Notice: We'll send you a reminder 7 days before your subscription expires. You can choose to renew or let your subscription end. No automatic renewal without your consent.
âFrequently Asked Questions
Q: I haven't received my credentials email. What do I do?
A: Check your spam/junk folder first. If you still don't see it after 30 minutes, contact our support team immediately. We can resend your credentials right away.
Q: Can I access my account on multiple devices?
A: Yes! Depending on your subscription plan, you can have concurrent connections on multiple devices. Check your account dashboard for your specific limits.
Q: What if I receive an error during setup?
A: Our support team is available 24/7 to help. Create a support ticket through your dashboard with details of the error, and we'll assist you within 30 minutes.
Q: How long does the service stay active?
A: Your subscription remains active until the expiration date shown in your account. You'll receive renewal notices 7 days before expiration.
Q: Is there a shipping fee?
A: No! Since VIDYX is a digital service with instant delivery, there are no shipping fees. The price you see is the final price.
đNeed Assistance?
Our customer support team is ready to help you with any questions about shipping, delivery, or service activation.
âī¸ Legal Notice
This Shipping Policy is subject to our Terms of Service and Privacy Policy.
VIDYX reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the updated policy.
For questions about this policy, please contact: support@vidyx.site