VIDYX - Refund Policy

1. Overview

At VIDYX, we are committed to providing you with an excellent streaming experience. This Refund Policy outlines the circumstances under which we offer refunds and how to request one. Please read this policy carefully to understand your rights and our refund procedures.

2. 14-Day Money Back Guarantee

If you are not satisfied with your subscription for any reason, we offer a 14-day money-back guarantee. If you request a refund within 14 days of your initial purchase, we will process a full refund to your original payment method, no questions asked.

3. How to Request a Refund

To request a refund within the 14-day period, please follow these steps:

1. Contact our support team via WhatsApp or email
2. Provide your account email address and order details
3. State your reason for requesting a refund
4. Our team will process your refund within 5-7 business days

4. Non-Refundable Scenarios

The following scenarios are NOT eligible for refunds:

• Refund requests made after the 14-day period
• Renewals or subscription extensions beyond the initial purchase
• Accounts suspended due to violation of our Terms of Service
• Purchases made with fraudulent or unauthorized payment methods
• Accounts used for account sharing or unauthorized streaming
• Requests for partial refunds on multi-year subscriptions

5. Subscription Renewals

After your initial subscription period expires, your account will automatically renew at the next billing cycle unless you cancel beforehand. Renewal charges are non-refundable. To avoid automatic renewal charges, you must cancel your subscription before the renewal date.

6. Technical Issues

If you are experiencing technical issues that prevent you from accessing the Service, we will work to resolve the problem at no cost. We will not provide refunds for temporary service interruptions. If technical issues persist despite our best efforts, we may offer a subscription extension as compensation instead of a refund.

7. Cancelled Orders

If you wish to cancel an order that has not yet been processed, contact our support team immediately. We can only cancel orders before they are confirmed and activated. Once your subscription is active, standard refund terms apply.

8. Refund Processing

Approved refunds will be processed to your original payment method within 5-7 business days. Depending on your financial institution, it may take an additional 3-5 business days for the funds to appear in your account. We are not responsible for delays caused by your bank or payment provider.

9. Dispute Resolution

If you believe you are entitled to a refund and our support team has denied your request, you may escalate your case by providing additional information. We will review all escalations within 10 business days and notify you of the outcome.

10. Chargebacks and Payment Disputes

If you initiate a chargeback or dispute through your payment provider without first contacting our support team, you agree that:

• Your account will be immediately suspended and permanently terminated
• No refund will be processed
• You will not be eligible for future subscriptions with VIDYX

We encourage you to resolve payment issues directly with our support team before involving your payment provider.

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Service following such modifications constitutes your acceptance of the updated policy.

12. Customer Support

If you have questions about this Refund Policy or need assistance, our support team is available 24/7 to help: